Frequently Asked Questions
Everything you need to know about shopping with Zia Pia
What are your shipping rates and delivery times?
We offer standard shipping across the continental US, typically arriving within 3-5 business days. Shipping costs are calculated at checkout based on weight and destination, with free shipping available on orders over $100.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns of unused and unopened items within 30 days of delivery. Please contact our support team to initiate a return and receive a prepaid shipping label.
Do you offer international shipping?
Currently, Zia Pia ships exclusively within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Are your products ethically sourced?
Yes, we pride ourselves on partnering with suppliers who prioritize sustainable practices and fair labor conditions to ensure the highest quality for our customers.